Privacy Policy

Last updated: 28 August 2026

Resurgent Health respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit https://resurgent-health.com/, contact us, subscribe to communications or purchase products from our online store.

This policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Who Is Responsible for Your Information?

For the purposes of POPIA, Resurgent Health is the responsible party for the personal information described in this policy.

You can contact us about privacy through:

Website: https://resurgent-health.com/
Contact form: https://resurgent-health.com/contact/
Telephone: 082 776 6688

2. Personal Information We Collect

Depending on how you use our website, we may collect:

Your name and surname;
Email address;
Telephone number;
Billing and delivery addresses;
Province, city and postal code;
Order, purchase, return and refund information;
Products placed in your cart or viewed on the website;
Information submitted through contact, enquiry or newsletter forms;
Payment and transaction information required to process an order;
Delivery and parcel-tracking information;
IP address, browser type, device information and approximate location;
Cookie identifiers and website-usage information; and
Security, fraud-prevention and technical information.

Please do not submit medical records or other sensitive health information through our website unless we specifically request it and explain why it is needed.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, contact us or subscribe to communications;
Automatically when you browse or interact with the website;
From payment, delivery, security and other service providers involved in completing your transaction; and
From publicly available or lawful sources where appropriate.

4. Why We Use Personal Information

We may process personal information to:

Operate and secure our website;
Process payments and complete orders;
Deliver products and provide parcel tracking;
Send order confirmations and delivery updates;
Respond to questions and customer-service requests;
Process returns, exchanges and refunds where applicable;
Keep appropriate financial, tax, legal and administrative records;
Prevent fraud, misuse, spam and security incidents;
Improve our website, products and customer experience;
Measure website performance and understand how visitors use the website;
Send marketing communications where permitted; and
Comply with legal and regulatory obligations.

We process personal information only where permitted by law, including where processing is necessary to perform a transaction with you, comply with a legal obligation, protect a legitimate interest or where you have provided consent.

5. Online Orders and WooCommerce

Our online store is powered by WooCommerce. When you browse or purchase from our store, WooCommerce and related website services may process information needed to:

Maintain your shopping cart;
Calculate delivery charges or applicable taxes;
Process checkout;
Record and fulfil your order;
Send transactional messages; and
Support returns, refunds and customer service.

We may retain order information for customer service and for financial, tax, fraud-prevention, legal and administrative purposes.

6. Payments

Payments may be processed by banks, card-payment providers, electronic funds transfer services or payment facilities made available at checkout, which may include Payflex or Zapper where enabled.

The selected payment provider may receive information necessary to authorise and process your payment. Resurgent Health does not ordinarily receive or store your complete payment-card number. Payment providers process information under their own privacy policies and security requirements.

7. Delivery and Order Fulfilment

We may share information required to complete your delivery with courier, logistics, fulfilment and parcel-tracking providers. This may include:

Your name;
Delivery address;
Telephone number;
Email address;
Order or parcel reference; and
Information reasonably necessary to deliver or track the parcel.

We provide only the information reasonably necessary for the relevant provider to perform its service.

8. Contact and Enquiry Forms

When you contact us, we may process your name, email address, telephone number, message and any other information you voluntarily provide. We use this information to respond to your enquiry and provide assistance.

Form submissions may also be checked by security or spam-prevention services.

If you subscribe or otherwise consent to marketing, we may send you:

Product news;
Health and wellness content;
Special offers and promotions;
New-product announcements; and
Other Resurgent Health updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing message or by contacting us. Withdrawing from marketing does not prevent us from sending necessary transactional messages about an order, payment, delivery, return or customer-service matter.

10. Comments and Product Reviews

If comments or product reviews are enabled, we may collect the information you submit, together with your IP address and browser information for moderation, security and spam prevention.

Approved content intended for public display, such as a display name and review, may be visible to other website visitors. If a profile-image service such as Gravatar is enabled, an anonymised representation of your email address may be sent to that service to check for an associated profile image.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the website. Cookies may be used for:

Keeping products in your shopping cart;
Remembering website preferences;
Processing checkout sessions;
Website security and fraud prevention;
Spam prevention;
Measuring website performance;
Understanding website use; and
Supporting analytics or marketing services where enabled.

Essential cookies may operate because they are required for shopping-cart, checkout, security or other core functionality. Where required, non-essential cookies will be used according to the choices provided through our cookie-consent system.

You can also manage cookies through your browser settings. Disabling essential cookies may affect shopping-cart or checkout functionality.

12. Analytics and Website Performance

Where analytics or performance services are enabled, they may process information such as:

Pages visited;
Time spent on pages;
Device and browser type;
Approximate geographic location;
Referring website;
Website interactions; and
Technical performance information.

We use this information to improve website performance, usability and effectiveness. Non-essential analytics will be managed through the website’s consent controls where required.

13. Embedded Content and External Services

Our website may include content or functionality supplied by third parties, such as:

Social-media content;
Videos or maps;
Payment facilities;
Delivery tracking;
Reviews; or
External widgets.

These providers may process information and use cookies according to their own privacy policies. Resurgent Health does not control the independent privacy practices of external websites.

We do not sell your personal information.

Where reasonably necessary, we may share information with:

Payment processors, banks and financial-service providers;
Delivery, logistics and parcel-tracking providers;
Website hosting and ecommerce-platform providers;
Email and newsletter-service providers;
Analytics and performance providers;
Cookie-consent providers;
Security, firewall and spam-prevention providers;
IT support and website-maintenance providers;
Accounting and administrative service providers;
Professional advisers; and
Regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

Service providers should receive only the information reasonably necessary to perform their services and are expected to protect that information appropriately.

15. Cross-Border Processing

Some service providers may process or store information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate protection is in place.

16. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legitimate administrative, accounting, tax, legal, fraud-prevention or security purposes.

For example:

Order and transaction records may be retained for financial, tax and legal purposes;
Enquiry correspondence may be retained for customer service or business-record purposes;
Marketing information may be retained until you unsubscribe or object, subject to records needed to honour that choice; and
Published comments or reviews may remain available while relevant, unless removal is required or appropriate.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to applicable law.

17. How We Protect Personal Information

We use reasonable technical and organisational safeguards designed to protect personal information against:

Unauthorised access;
Accidental loss;
Misuse;
Alteration;
Unauthorised disclosure; and
Destruction.

Our website uses HTTPS encryption to help protect information transmitted between your browser and the website. No internet-based system can guarantee absolute security.

If we become aware of a security compromise involving personal information, we will respond and provide notifications where required by applicable law.

18. Your Rights

Subject to POPIA and other applicable law, you may request that we:

Confirm whether we hold personal information about you;
Provide access to personal information we hold about you;
Correct or update inaccurate or incomplete information;
Delete or destroy information that we are no longer authorised to retain;
Object to certain processing on reasonable grounds;
Stop direct-marketing communications; or
Explain how your personal information is being used.

We may need to verify your identity before completing a request. Certain information may need to be retained where we have a legal obligation or lawful reason to keep it, including transaction, tax, accounting, fraud-prevention, security and administrative records.

To exercise your rights, contact us using the details in Section 1.

19. Automated Security Checks

Website submissions, comments, checkout attempts and other interactions may be analysed by automated spam-prevention, fraud-prevention or security systems. We do not use solely automated decision-making that produces legal or similarly significant effects on customers unless we provide appropriate notice and safeguards.

20. Children’s Privacy

Our website and online store are intended for people who are legally able to enter into online transactions. We do not intentionally seek to collect personal information from children without appropriate authorisation where required by law.

21. Links to Other Websites

Our website may contain links to third-party websites. Resurgent Health is not responsible for the privacy, security or content practices of independent external websites. We recommend reviewing the privacy policy of a third-party website before providing information to it.

22. Complaints

Please contact Resurgent Health first so that we can try to resolve your privacy concern.

You also have the right to lodge a complaint with the Information Regulator (South Africa):

Website: https://inforegulator.org.za/
Complaints: https://inforegulator.org.za/complaints/
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, providers, business practices or legal obligations. The latest version will be published on this page with an updated revision date.

24. Contact Us

Questions, requests or complaints about privacy may be directed to Resurgent Health through:

Contact form: https://resurgent-health.com/contact/
Telephone: 082 776 6688

Please include enough information for us to understand and respond to your request.